Warranty service

Warranty Claim Form

Please fill out the form below to submit your warranty claim. Keep your invoice handy — it's the one thing we always need.

Your details

Where we should reach you and send the technician.

Name

Phone

We’ll text a 6-digit code to this number to verify your claim.

Email(optional)

Address

Purchase details

This is how we confirm your purifier is covered.

Invoice Number

Printed on your receipt or invoice. Bought online? Use the number from your order confirmation.

Purchase Date

The date on your invoice.

Purchase from where?

Select Product

Torayvino SX902V Instant PurifierTorayvino MK204MX Faucet PurifierTorayvino SWC-900 Replacement CartridgeOther Torayvino Device

Serial number(optional)

Usually printed on a label on the purifier body or its box. It helps us match your unit faster.

The problem

The more we know, the faster our engineers can help.

Service Method

Problem Description

Upload Images(optional)

Drop photos here or browse

0 of 10 added

Clear photos of the fault and the product label help us verify your claim.

Next, we’ll text a 6-digit code to verify your phone. Your claim is sent only after that.