Non-Electric Device Service Charge
Regular Service Charge
500TKExpress Service Charge
800TK
Careline & after-sales service
Torayvino Service & Support
Installation, cartridge replacement, repairs and warranty service for your Torayvino purifier — all in one place.
Torayvino Careline
- 8:00AM to 12:00 Midnight (everyday)
- Send us an email at info@torayvinobd.com
Get help
What do you need today?
Four quick routes to the right team.
Service charges
Clear prices, up front
Published charges for each device type, for both regular and express service.
Counter Top Device Service Charge
Regular Service Charge
500TKExpress Service Charge
800TK
How it works
From request to pure water
What to expect when you book a service.
Tell us what you need
Request support online or call the careline — installation, cartridge or repair.
We confirm the details
Our careline team contacts you within operating hours to plan the visit.
Pick your speed
Choose regular or express service — whichever suits you.
Pure water again
Our technical team services your purifier. Still under warranty? File a claim online instead.
Cartridge replacement
Replace your cartridge on schedule to keep every glass tasting fresh. Buy genuine cartridges online, or swap one at an authorized store that offers cartridge exchange.
Installation & faucet fit
Not sure your tap fits? Check the faucet compatibility guide, or ask our installation desk for help with adapters and sizing.