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Toray hollow fiber membrane technology from Japan — no electricity, no reject water.Learn how it works

Torayvino Bangladesh

Torayvino Customer Care

How can we help today?

Get expert assistance with installation, cartridge replacements, warranty claims, and order support from our dedicated technical team.

Sign In & Open Ticket

Signed in, every ticket, order and warranty lives in your account. No account? Guests receive a ticket number and a 6-digit access code to follow each update.

Check Existing Ticket Status

Enter your ticket number and the access code we sent you to view progress.

Popular requests

Get it sorted in a few taps

Jump straight to the service you need — each one goes directly to the right team.

Talk to a specialist

Real people, ready to help

Call, email or visit — our care team knows your purifier inside out.

  • Instant confirmation

    Every request gets a ticket number and a 6-digit access code straight away.

  • Live help during service hours

    Our careline answers during service hours.

  • Warranty claims

    Invoices are verified within 24 business hours.

  • Escalations

    Complaints are reviewed by customer relations with the highest priority.

Quick answers

Questions, answered

The things our care team is asked most often.

Browse all FAQs

Use Check Existing Ticket Status at the top of this page: enter your ticket number and the 6-digit access code sent to your email or phone. Codes are single-use — choose Resend Code if you need a new one.

No. Submit a request as a guest and you'll get a ticket number and an access code to follow it. Signing in keeps your tickets, orders and warranties together in your account.

Your invoice number, where and when you bought the purifier, your address and a short description of the problem — photos of the fault are welcome too. Start with the warranty claim form.

It depends on your device and whether you choose regular or express service. Current charges are listed on Service & Support.